Introduction & Our Commitment
olenivorala operates under Australian privacy laws, and we're serious about protecting your family's financial information. This isn't legal jargon designed to confuse you—it's a straightforward explanation of what we do with your data and why.
When you work with us on your family's financial planning, you're sharing sensitive information. We get it. You need to know that information stays secure and gets used only for helping your family reach its financial goals.
What This Policy Covers
This policy applies to all interactions with olenivorala, whether through our website, email consultations, phone calls, or in-person meetings. It covers information we collect directly from you and data we might gather from third-party sources with your permission.
Our Promise: We collect only what we need to provide genuine financial planning guidance for Australian families. No hidden data harvesting, no selling your information to marketing companies.
Information We Collect
Financial planning requires detailed information about your current situation and future goals. Here's exactly what we collect and why we need it:
- Personal Identification: Names, addresses, phone numbers, email addresses for all family members involved in planning
- Financial Information: Income details, current assets, debts, investment accounts, superannuation balances, insurance policies
- Family Circumstances: Dependents, ages, education goals, health considerations that affect financial planning
- Goals and Preferences: Retirement timeline, risk tolerance, specific financial objectives for your family
- Communication Records: Notes from consultations, email correspondence, documents you share with us
- Website Analytics: How you use our website, which resources you access most frequently
Third-Party Information Sources
With your explicit consent, we might gather additional information from:
- Financial institutions where you hold accounts
- Superannuation funds for balance verification
- Insurance providers for current coverage details
- Accountants or other financial professionals you work with
We never access this information without written permission from you first.
How We Use Your Information
Your data serves one primary purpose: creating effective financial plans for your family. Here's the breakdown:
Financial Analysis & Planning
We analyze your current financial position to identify opportunities for improvement and create personalized strategies that align with your family's goals.
Ongoing Monitoring & Updates
Your financial situation changes over time. We use your information to track progress and suggest adjustments to keep your family on track.
Communication & Support
We use your contact information to schedule meetings, send plan updates, share relevant financial education resources, and answer your questions.
Legal Compliance
Australian financial services regulations require us to maintain certain records and perform specific due diligence checks for client protection.
What We Don't Do With Your Data
- Sell or rent your information to marketing companies
- Share details with other financial service providers without permission
- Use your data for purposes unrelated to your financial planning needs
- Send promotional materials from third parties
- Store information longer than necessary for your ongoing financial planning relationship
Data Storage & Security Measures
Financial data requires serious security measures. Here's how we protect your family's information:
| Security Layer | Protection Method | Purpose |
|---|---|---|
| Data Encryption | AES-256 encryption for all stored data | Makes data unreadable if accessed without authorization |
| Transmission Security | TLS 1.3 encryption for all data transfers | Protects information moving between systems |
| Access Controls | Multi-factor authentication, role-based permissions | Ensures only authorized team members access your data |
| Server Security | Australian-based servers with 24/7 monitoring | Physical and digital protection of storage systems |
| Backup Systems | Encrypted, geographically separated backups | Ensures data recovery without compromising security |
Data Retention Periods
We keep your information only as long as needed for your financial planning relationship and legal compliance:
- Active Client Records: Maintained throughout our working relationship
- Financial Planning Documents: Seven years after relationship ends (Australian legal requirement)
- Communication Records: Three years after last contact
- Website Analytics: Anonymized after 26 months
Your Privacy Rights Under Australian Law
The Australian Privacy Act gives you specific rights about your personal information. Here's what you can do and how to exercise these rights:
Access Your Information
Request copies of all personal information we hold about you. We'll provide this within 30 days, usually in a format that's easy to understand and use.
Correct Inaccurate Data
If any information we hold is wrong or outdated, you can request corrections. This is crucial for financial planning accuracy.
Restrict Data Processing
Ask us to limit how we use certain information, though this might affect our ability to provide comprehensive financial planning services.
Data Portability
Request your information in a format that allows transfer to another financial planner, making it easier to switch providers if needed.
How to Exercise Your Rights
Contact us using the information below. Include your full name and enough detail for us to locate your records. We'll verify your identity before processing requests to protect your information from unauthorized access.
Response Timeline: Most requests get handled within 30 days. Complex requests might take longer, but we'll keep you updated on progress.
Making Complaints
If you're not satisfied with how we handle your privacy concerns, you can:
- Contact our Privacy Officer directly using the details below
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
- Seek resolution through industry dispute resolution services
Third-Party Sharing & Disclosure
We share your information only when necessary for your financial planning or when required by law. Here are the specific circumstances:
Service Providers We Work With
- Financial Product Providers: Banks, investment platforms, insurance companies when implementing your financial plan
- Technical Service Providers: Cloud storage, communication platforms, financial planning software providers
- Professional Service Providers: Lawyers, accountants, or specialists we engage for your specific needs
- Regulatory Bodies: ASIC, ATO, or other authorities when legally required
All third parties sign agreements requiring them to protect your information with the same standards we use.
International Data Transfers
Some of our technology providers operate servers outside Australia. When this happens:
- Data gets encrypted before transfer
- Providers must meet Australian privacy standards
- We maintain oversight of how your data gets handled
- You can request details about which countries might store your information
Website Privacy & Cookies
Our website collects information to improve your experience and help us provide better financial planning resources:
Information We Collect Online
- Pages you visit and time spent on each
- Resources you download or access
- How you navigate through our content
- Device and browser information for compatibility
- General location information (city/state level)
Cookie Usage
We use cookies to remember your preferences and improve website functionality. You can control cookie settings through your browser, though some features might not work properly if cookies are disabled.
Analytics: We use privacy-focused analytics tools to understand which resources are most helpful for Australian families planning their finances.
Updates to This Privacy Policy
Financial services regulations and our practices evolve over time. When we update this policy:
How We'll Notify You
- Email notification to current clients about significant changes
- Updated policy posted on our website with clear effective date
- Summary of changes provided in plain language
- Opportunity to discuss implications during your next consultation
Significant Changes: If we materially change how we collect, use, or share your information, we'll seek your consent before implementing those changes.
Privacy Questions & Contact Information
Privacy Officer: olenivorala Privacy Team
Address: 11/515 Walter Rd E, Morley WA 6062, Australia
Phone: +61 417 220 745
Email: info@olenivorala.com
Privacy Inquiries: privacy@olenivorala.com